Running on spreadsheets and a legacy system whose developer was leaving. We rescued years of patient history, then built a case management platform with a therapist portal, automated chasing and Xero-connected finance.
Business systems & portals
Business systems and portals built around how you actually work.
Membership platforms, case management, customer portals and internal tools. We replace the spreadsheets and workarounds holding your organisation back with one system your team and customers can rely on.
In brief
Systems that fit your organisation
Most organisations outgrow spreadsheets, shared inboxes and off-the-shelf tools long before they realise it. We build bespoke systems around your processes, not the other way round.
Every project is led by Graeme from the first conversation to launch and beyond, with a fixed price agreed before we start.
30+years building business software
£4,500projects from, at a fixed price agreed up front
UK-widesenior-led, based in North Yorkshire
What we build
Systems your organisation can rely on
Membership platforms
Joining, renewals, payments and member records in one place, with the reminders and reporting your team needs.
Case management
Track every case from first enquiry to outcome, with automated chasing, documents and a clear history.
Customer and supplier portals
Give customers, clients or suppliers a secure login to see their own information, instead of chasing you by email.
Internal tools and integrations
Joined-up admin tools, reporting and connections to the systems you already use, such as accounting software like Xero.
Is this you?
Sound familiar?
- Your business runs on spreadsheets that only one person really understands.
- Information lives in several places, and nobody trusts which version is right.
- Your team spends hours chasing, re-keying and copying data between systems.
- Customers or members keep emailing for information they could look up themselves.
- Off-the-shelf software almost fits, but you're working around the parts that don't.
If any of these sound familiar, a conversation will tell you quickly whether a bespoke system is the right answer.
How it works
From conversation to launch
Tell us how you work
ConversationWe listen to how things run today, where the pain is and what good looks like.
We scope it honestly
Fixed priceYou get a fixed price, a clear scope and a straight view on what's achievable.
We build and launch
Senior-ledGraeme leads delivery from first commit to production, bringing in trusted partners where the project needs more hands.
We stay on hand
OngoingHosting, support and improvements afterwards, so the system keeps up with you.
Where this has led
Rehabilitation referral business Regional membership organisation Market research company
Systems built for organisations like yours
Tracked enquiries in an old standalone system with inconsistent data. We migrated all 610 records with nothing lost and had a new membership pipeline live in three months.
A panel of 7,650 people sat on an ageing website that couldn't tell them who was who. Today 99% are graded automatically, and the right people are emailed for each study in minutes.
Client names withheld.
We build with PHP (Laravel and CodeIgniter), MySQL, PostgreSQL and SQL Server, React and Node.js, hosted on AWS or 20i. We recommend what fits your situation, not what is fashionable.
Questions
Questions about business systems
How much does a business system cost?
Smaller projects typically start from £4,500. Bespoke systems and platforms are scoped individually after a conversation or a Systems Health Check, and we agree a fixed price before work starts.
Why not just buy off-the-shelf software?
Often you should, and if an existing product fits your process we'll tell you. Bespoke makes sense when your process is what makes you different, or when you're working around software that almost fits.
Can you connect the system to our other tools?
Yes. We integrate with the tools you already rely on, for example accounting software such as Xero, and we plan for that from the start.
Who will build it?
Every project is led by Graeme. As a project requires, we bring in a network of trusted partners - developers, business analysts and project managers - so we can scale up without the overhead of a large agency.
Can you take over a system someone else built?
Yes. We audit it first, give you an honest assessment and agree a plan before committing to a timeline. See our page on taking over existing systems.
Do you offer support after launch?
Yes. We manage hosting, security patching, backups, uptime monitoring and disaster recovery, and we can support and develop the system on a monthly retainer.
Tell us what you need.
A straight conversation with the person who'll do the work. We'll be honest about whether a bespoke system is right for you.